The Missouri Department of Commerce and Insurance (DCI) is the state agency that investigates complaints against insurance companies made by consumers in Missouri.  Annually, the DCI releases its complaint report reporting on the complaints made in the preceding year by company, type of insurance, etc.  In compiling the report the DCI assigns a “complaint index” to each company, based upon the number of complaints the department received for a consecutive three-year period relative to the amount of product-specific premium a Missouri licensed company experienced that same period.  An index number of 100 means that the department received the normally expected number of complaints about that company, an index number less than 100 indicates the company was the subject of less than the normally expected number of complaints and an index that is greater than 100 shows the department received more than the normally expected number of complaints about that company.
Below, I have compiled a list of the top 20 providers of homeowners insurance in Missouri (based upon market share) ranked by their complaint index with the companies with the worst complaint index first. Â The companies list with a red background have a complaint index above 100 and the ones in green have a complaint index below 100. Â As the table shows, Auto Club Family Insurance Company as the worst complaint index on the list at 166, followed by Allstate Vehicle and Property Insurance Company (145), Auto Owners (131), Travelers (121) and State Farm (117) rounds out the top 5 with the worst complaint indexes.
To obtain the complete report showing all companies as well as complaint indexes for all lines of business click here or on the table below.
Top 20 Homeowners Insurance Providers (based on market share) In Missouri Ranked by Complaint Index
(click table for complete report on all companies and all types of insurance)
