A federal class-action lawsuit filed September 19, 2025, claims Zillow uses its dominant position in online real estate to mislead home buyers and conceal referral-based payments. The complaint states that Zillow “tricks [buyers] into signing up with a Zillow agent,” describing a system that hides Zillow’s involvement behind user-friendly website buttons and misleads consumers into thinking they are contacting the listing agent.
The lawsuit states: “Zillow’s website has a big button in bright blue lettering posted next to the house listing that says ‘Contact Agent’… Buyers, however, naturally believe they are contacting the listing agent. Instead, they are routed to Continue Reading →














